Contact information

The following contact information is provided for ONEBUY S.R.L. and for customers who need assistance with orders, products, shipping, returns, Local Pickup or B2B enquiries.

Operational Headquarters and Warehouse

ONEBUY S.R.L.
Via Bonifica del Tronto 1
64010 Ancarano (TE) – Italy

This location is our operational warehouse and logistics hub. It is not a retail store open to the public.

Customer Support

Email: support@onebuy.eu

Phone: +39 375 674 7860

Customer support is available for assistance with orders, products, shipping, returns and general enquiries.

Local Pickup

Local Pickup is available only for orders placed and paid online with the Local Pickup option selected at checkout.

Pickup is available Monday to Friday on business days, from 3:30 PM to 6:00 PM.

Customers must wait for confirmation that the order is ready before visiting the warehouse.

No direct retail sales are available at the warehouse.

For full details, please visit our Operational Headquarters & Local Pickup page.

B2B Enquiries

B2B sales are available in Italy on request for bulk quantities, liquidation stock and larger commercial purchases.

For B2B enquiries, please contact us at support@onebuy.eu or visit our B2B Liquidation Stock Enquiries page.

Shipping and Returns

For practical delivery information, please visit our Shipping Information page.

For contractual shipping conditions, please see our Shipping Policy.

For returns and refunds, please see our Return and Refund Policy.

Customer Service

For general support, account assistance and frequently asked questions, please visit our Customer Service page.