Política de reembolsos
Last updated: September 2026
At ONEBUY S.R.L., we want you to be satisfied with your purchase. In addition to your statutory consumer rights, we offer a 30-day return period from the date you receive your order.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- unused and in the same condition in which it was received;
- complete with all accessories, manuals and components supplied with the product;
- returned, where reasonably possible, in its original packaging;
- free from damage, excessive handling or signs of use beyond what is necessary to inspect the product.
To request a return, please contact us at support@onebuy.eu before sending any item back.
Return Shipping Costs
For orders delivered in Italy, eligible standard returns under our 30-day return policy are free of charge.
For orders delivered to the other European Union countries served by ONEBUY, a flat return shipping charge of €14.90 applies. This amount may be deducted from the refund where the return shipping service is arranged by ONEBUY.
These charges apply to voluntary returns and do not limit your rights where a product is defective, damaged, incorrect or otherwise not in conformity with the sales contract.
Products Excluded from Return for Hygiene or Health Protection Reasons
For health protection and hygiene reasons, certain sealed products cannot be returned once their protective seal, hygiene seal, safety seal or equivalent protective packaging has been opened or removed, where the nature of the product makes it unsuitable for resale after opening.
This may include, where applicable:
- cosmetics and skincare products;
- makeup and beauty products;
- personal care and body care products;
- products intended for direct contact with the skin, face, lips, eyes or body;
- personal hygiene products;
- sealed health, wellness or hygiene-related products;
- other products which, due to their nature, cannot reasonably be resold for health protection or hygiene reasons once opened.
This exclusion applies only where the product was supplied sealed and the seal was opened after delivery, and where the product is genuinely unsuitable for return for health protection or hygiene reasons.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incorrect or incomplete product, please contact us as soon as possible at support@onebuy.eu.
Please provide your order number and, where useful, photographs or other information showing the issue.
Where the product is not in conformity with the sales contract, your statutory rights remain unaffected. Depending on the circumstances, you may be entitled to repair, replacement, price reduction or refund in accordance with applicable consumer law.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Where required by applicable consumer law, the original standard delivery costs will also be refunded.
Return Address
ONEBUY S.R.L.
Contrada Tronto, SNC (SP1, 2)
64010 Ancarano (TE)
Italy
Please do not send returns without first contacting us at support@onebuy.eu.
Statutory Right of Withdrawal
Consumers purchasing online within the European Union have a statutory right to withdraw from eligible distance contracts within at least 14 days, subject to the exceptions provided by applicable law.
Our 30-day return period is an additional commercial benefit and does not reduce or replace your statutory consumer rights.