FAQ

FAQ – Frequently Asked Questions

Where do you ship?
We ship from Italy to 24 EU countries. You can view the full list in our Shipping Policy.
How long does delivery take?
Usually between 2–7 business days depending on your location.
How much are the shipping costs?
Shipping fees are calculated at checkout based on weight, size, and destination via Packlink Pro.
Can I return a product?
Yes, within 14 days from delivery. See our Return Policy for conditions and exceptions.
What if I receive a damaged item?
Contact us at support@onebuy.eu and we will help you with a replacement or refund.
Which payment methods do you accept?
We accept major credit/debit cards and Shopify Payments.
Do I need an account to place an order?
No, but creating one helps track orders and manage returns easily.

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We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary based on your location and are calculated at checkout: in Italy usually 24–48 hours, across the rest of the EU on average 3–7 days.

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, contact us and we’ll do our best to make it right. You can cancel your purchase within 14 days from the delivery date, without having to provide any reason. Please read our full Return & Refund Policy and Legal Notices for conditions, steps, and any exceptions (e.g., hygiene-sealed items, customized goods).

We ship from our warehouse in Ancarano (TE), Italy to all 27 EU countries with express couriers via Packlink Pro. Rates and delivery estimates are calculated at checkout based on destination, parcel weight/dimensions, and the selected service. Shipping within Italy is free; for other EU destinations, costs are paid by the customer. Orders are processed within 1 business day. Typical delivery times: Italy 24–48 hours, rest of the EU 3–7 business days (may vary for islands/remote areas and peak seasons). A tracking email is sent when your order ships.

Our products are made by vetted manufacturing partners. Each batch undergoes compliance and quality checks—CE where applicable (e.g., electronics), and for child car seats the ECE R129 i-Size standard—plus material/safety checks in line with EU rules (e.g., REACH/RoHS where applicable). On arrival at our Ancarano (TE), Italy facility we perform inbound inspections and random functional tests before dispatch. Every item is traceable by lot/serial. Italian user manuals are provided (also downloadable via QR). Specific origin and certificates are listed on each product page.

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FAQ

FAQ – Frequently Asked Questions